What is the role of the "tell, show, do" strategy in dental patient management?

The "tell, show, do" strategy plays a crucial role in effectively managing dental patients, particularly children. This approach involves first explaining a procedure or technique to the patient (tell), then demonstrating what will happen during the procedure (show), and finally allowing the patient to experience the procedure for themselves (do).

By using this strategy, dental professionals can reduce anxiety and build trust, making the dental experience more comfortable for children. The "tell" phase helps set expectations and reduces uncertainty, while the "show" phase visually familiarizes the patient with the equipment or procedure, further alleviating fears. Finally, the "do" phase empowers the patient by giving them an active role, reinforcing their understanding and comfort level.

This process is particularly effective in pediatric dentistry, where minimizing surprises and providing clarity can significantly enhance a child's experience and cooperation during appointments. As such, this strategy is not geared towards educating the staff, minimizing appointment time, or reducing interaction, but rather focuses on creating a positive environment for the patient by avoiding surprises through clear communication and demonstration.